Marchex is a conversational marketing and analytics platform that helps businesses understand and optimize their customer interactions across multiple channels, including calls, texts, chats, and social media.
Collect detailed information from clients to create a formal customer record.
Collect feedback on customer satisfaction to drive improvements and retention.
Monitor spending on ad platforms (Google Ads, Meta, LinkedIn) and compare ROI.
General inquiries or messages from prospects; starts the sales conversation.
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