Marchex is a conversational marketing and analytics platform that helps businesses understand and optimize their customer interactions across multiple channels, including calls, texts, chats, and social media.
Collect feedback from departing employees for retention and process improvement.
Capture potential customer information for sales follow-up and nurturing.
Initiate internal tasks or service requests for facilities, maintenance, or production work.
Initiate internal promotion, role updates, or department transfers.
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